SALES – FRONT DESK EXECUTIVE

Our client in the hospitality industry, operating a short-stay apartment business, urgently requires the services of a suitably qualified and experienced candidate to fill the position of Sales – Front Desk Executive.

Key Responsibilities

1. Guest Reception and Customer Service

• Welcome guests and attend to enquiries professionally.

• Provide accurate information about apartment facilities, services, rates, and booking options.

• Ensure a smooth and pleasant check-in and check-out experience.

• Attend to guest requests, complaints, and concerns promptly.

2. Sales and Reservations Management

• Respond to booking enquiries through phone calls, emails, social media, and other communication channels.

• Promote apartment services and convert enquiries into confirmed reservations.

• Manage reservations, confirm bookings, and maintain accurate guest records.

• Follow up with prospective guests to encourage bookings and secure sales.

• Communicate room availability, rates, and booking policies to customers.

3. Marketing and Business Development

• Identify opportunities to attract new customers and increase apartment occupancy.

• Promote the apartment through available marketing and sales channels.

• Encourage repeat bookings and referrals through effective customer relationship management.

• Support promotional activities and sales initiatives to achieve booking targets.

4. Front Desk Administration and Documentation

• Maintain accurate records of reservations, guest details, payments, and enquiries.

• Prepare daily sales and booking reports for management.

• Handle correspondence and ensure proper documentation of guest transactions.

• Maintain an organised and professional front desk environment.

5. Payment and Operational Coordination

• Receive and process guest payments in line with approved company procedures.

• Issue payment confirmations and maintain accurate transaction records.

• Coordinate with housekeeping and maintenance staff to ensure apartments are ready for guest arrivals.

• Report operational issues and guest concerns to the appropriate management personnel.

6. Client Relationship Management

• Build and maintain positive relationships with guests and prospective customers.

• Provide timely responses and appropriate solutions to guest enquiries and complaints.

• Educate guests on apartment policies, facilities, and available services.

• Encourage positive reviews, referrals, and repeat patronage.

Qualifications and Experience

• Minimum of an OND, HND, or Bachelor's Degree in Business Administration, Hospitality Management, Marketing, or a related field.

• Previous experience in front desk operations, sales, customer service, or hospitality.

• Experience in hotel, serviced apartment, or short-stay apartment operations is an advantage.

• Basic knowledge of reservation systems, Microsoft Office, and online communication platforms.

• Good understanding of sales and customer relationship management practices.

Required Skills and Competencies

• Excellent communication and interpersonal skills.

• Strong sales, negotiation, and customer service abilities.

• Good organisational and administrative skills.

• Ability to handle customer enquiries and complaints professionally.

• Attention to detail and accuracy in record-keeping.

• Basic computer literacy and proficiency in Microsoft Office applications.

• Professional appearance, confidence, honesty, and a positive attitude.

• Ability to work independently and as part of a team.

• Flexibility to work shifts, weekends, and public holidays when required.

 Only shortlisted candidates will be contacted.

Further assessments will be required.