Mobile Financial Services Support Manager

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you. To implement and drive the Agency Banking business plan in country whilst monitoring and maintaining the client experience and growing the distribution partnership base. This would include understanding of current distribution partnerships, agents, transactions, revenue and profitability of agency banking in country.Handle all engagements related to the reconciliation of MFS product GLs in collaboration with the Bank’s Reconciliation Dept.Carry out governance related engagements with the Control and Audit Teams on all products managed by MFSHandle all Internal and Regulatory reports and ensure prompt renditionEnsure Revenue Assurance on all MFS productsEnsure the team’s continued adherence to governance and compliance in line with regulatory and bank policiesResponsible for the prompt resolution of all Wallet and Agency related transactionsHandle Partner/Vendor SLA reviews with the Legal Dept. and ensure pro-active renewal before expiryTrack and analyze Agent/Wallet activities and provide insights and reports to the MFS business teamsCarry out Research/ Business analysis of MFS business and productsLiaise with internal /external stakeholders at all levels within and outside the bank on the delivery of MFS ProductsWork with MIS to develop reports for portfolio analysis to assist management in decision making and optimisation of MFS productsDevelop, review and update process documents for Products managed within the MFS unit in collaboration with BTPEnsure the appropriate accounting entries are implemented and tested before the deployment of services on MFS productsCarry out periodic market surveys to ascertain how competitors’ offerings or market changes are impacting the MFS proposition and provide recommendations on how business can respond Type of Qualification: First Degree Field of Study: Banking Experience Required Client Coverage Personal and Private Banking 8-12 yearsExperience in product & management, and retail banking would be an added advantage.Strong communication and interpersonal skills are crucial. The ability to build and maintain relationships Behavioural Competencies:Adopting Practical ApproachesChecking ThingsConvincing PeopleDeveloping ExpertiseEmbracing ChangeEstablishing RapportExploring PossibilitiesInterpreting DataMaking DecisionsMeeting TimescalesProducing OutputUpholding StandardsTechnical Competencies:Client RetentionClient ServicingCustomer Understanding ( Consumer Banking)Process Analysis and RedesignProduct Knowledge (Consumer Banking)Risk AwarenessRisk Identification