Officer, Digital Channels Onboarding

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

To support the efficient onboarding, acquisition, and management of digital channel customers and merchants by ensuring timely processing of onboarding requests, resolving operational issues, monitoring service performance, maintaining stakeholder relationships, and providing technical and operational support across eBusiness platforms.

Key Responsibilities

• Manage Merchant and Customer Onboarding
• Provide Technical and Operational Support
• Monitor Service Performance and Customer Experience
• Manage Stakeholder and Vendor Relationships
• Oversee Inventory and Business Reporting

 

• Bachelor's degree in Business Administration, Banking & Finance, Economics, Information Technology, Computer Science, or a related discipline.
• An added degree would be an added advantage

Experience Required

• 1-2 years' experience in digital banking, eBusiness operations, customer onboarding, electronic channels support, payments, or banking operations.
• Experience in stakeholder management, vendor management, and customer service operations.

   

 

Behavioural Competencies:

• Articulating Information
• Challenging Ideas
• Checking Things
• Managing Tasks
• Meeting Timescales

Technical Competencies:

• Client Servicing
• Client Value Propositions
• Compliance
• Verbal Communication