Client Service Executive

Anakle aims to delight our customers at all times, providing them with the highest levels of service and knocking them dead in the process - our belief is that a dead client is a good client. We strive to be at the forefront of all things digital. This position is responsible for the management of Client accounts and all facets of Client Service and of the delivery of Agency services in an efficient and effective manner. It includes but not limited to;Client ManagementKnowledge and understanding of client’s businessEstablish and maintain productive communication between the Client and the AgencyMaintain a good relationship and close contact with the Client Account ManagementAssist in the delivery of services to the ClientCo-ordinate and manage all Agency services to the ClientEnsure a smooth and timely workflow of activities directed at the ClientForward recommendations and analyses to the ClientBusiness developmentBe alert to business growth opportunities Achieve portfolio growthFinancial ManagementEnsure that Client accounts are correct and delivered on time and that payment is effected timelesslyCollect signed quotes and media schedules against jobs and supply these to the Account Director so that the budget can be updatedWork ProceduresAdminister all day-to-day activities, at a more senior levelDelegate administrative responsibilities to Account Executives on a project basis.Ensure a smooth and timely internal workflowWork with other departments to ascertain timetables, pursue estimate approval and follow the project through actual production and final presentation Ensure that the Agency’s actions are in line with agreements, procedures and budgets, and reflect a unified and agreed point of viewTake the initiative in completing tasks which will assist the team ReportsMaintain and write work status reportsWrite contact reports and forward these to the Client within 48 hours after every meetingMonthly activity reportsSystemsAdhere to Client Service systems and business processesAccurate and efficient use of systems in the departmentsComply with Chase systemHuman RelationsGood relationships with all staff Support concepts of brand group team Assist in the professional growth of the Account Executive and AE AssistantWork closely and provide support to the Account Director and Client Service Director Bachelor's degree in business administration or an industry-related field. 2-3 years’ proven experience working as a client servicing executive in a marketing, advertising or communications fieldProficient in MS Office - with an expertise in Excel, Word and PowerPoint Experience in the articulation and writing of Job Bags and media briefsGood interpersonal and communication skillsThorough administration and co-ordination skills